Doggy Daycare - Full Day

Cancellation Policy

Booking and Payments: a. Lady’s Little Paws Ltd is open from 7am until 7pm. These times are subject to change to keep in line with the requirements of the business. b. All bookings are to be made in advance, where possible, and all bookings are subject to availability. c. Payments must be made in full in order to secure any bookings. Any bookings not made with full payment will be subject to cancellation without notice. d. All payments to be made through the My Pet Walker app, unless otherwise specified. Other acceptable payment methods include cash and bank transfer. We may also consider payments through our website; however, this will be on an individual basis. This is to simplify the booking process as much as possible, therefore any dogs not booked in for daycare cannot be accepted on the day. e. Any services booked without full payment will not be confirmed and will result in refusal of service until the balance is paid in full. f. Discounts or promotions may be offered at the discretion of the business manager. g. Any dogs which do not attend day care for a period of more than 6 weeks must complete another trial session, this is to ensure that their suitability for the daycare environment has not changed in this time away. h. Lady’s Little Paws Ltd understands that dogs benefit from a routine and are more comfortable within the daycare setting if they attend regularly, and therefore request that each dog attends daycare fortnightly, if not weekly, to ensure their confidence within the group, however, this is not compulsory. Cancellations and Refunds: a. Cancellations must be made at least 48 hours in advance of the start of the service. Failure to do so will result in the full payment being withheld for the session which has been booked. This may be transferred to another booking in exceptional circumstances. b. No refunds will be given for no-shows. c. In the event that Lady’s Little Paws Ltd is required to cancel a booking for any unforeseen circumstances, we will offer a full refund or the option to reschedule the session. Drop-off and Collection: a. During drop-off and collection all dogs must be kept on a lead at all times to ensure their safety when travelling through the car park, leads will be removed once safely in the centre and the doors are securely closed. b. Drop-off and collection must take place during the agreed hours depending on the service chosen. Any late collections will incur additional charges of £5 per 15

Contact Details

• Jubilee Works, Vale Street, Radcliffe, Bolton, UK

  07519081322

  ladyslittlepaws@outlook.com